She scowls an ugly scowl at him.
He is the enemy knocking at the door.
He's a fraudster. A scrounger. A cheat.
He's work-shy. Good-for-nothing. Lazy.
She takes his name, rank and NI number.
Then programs him into the computer.
She scours the screen intensely.
Here is his life, in all its inglorious detail.
Her rudeness is unabashed.
(He's the enemy. Remember?)
The robotic spiel begins.
It's devoid of sympathy or charm.
He has wound this machine up.
He's warned and warned again.
Do this, and that will happen.
Do that, and this will happen.
His head swirls.
His brain shuts down.
But he can still see her lips move...
Her scowl is now absurd.
Day after day she sits there, reciting these lines.
No wonder he thinks she's a bitch.
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